Welcome to our FAQ section. Here, you’ll find answers to the most common questions about our handpans, from materials and tunings to care and customization. Whether you're new to the world of handpans or looking for specific details about our instruments, we’re here to help.
If you don’t find what you’re looking for, feel free to contact us.
We’re always happy to assist you!​
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Do you ship worldwide?
Yes we do!
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What scales are available?
Please check Sound Models on the menu. Custom scales? YES YES YES, that's something we love.
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Do you provide Elaia handpans with a case?
Sure. With each instrument we give you a beautiful and comfortable softcase we developed with our artisans.
If you want to check how it's made,
In alternative, we can give you a hard case with a little extra from hardcasetechnologies.com.
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How big is an Elaia handpan?
Diameter: 55 cm (20.8 inches)
Height: 26 cm (10.2 inches)
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How much is an Elaia handpan?​
It depends on the model and number of notes. Feel free to contact us.
How long does it take to produce and deliver a handpan?
It depends on the waiting list we have. Please write to us.
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What are Elaia handpans made of?
We have 3 options: FERRO DOLCE (Sweet Steel), STAINLESS STEEL and EMBER STEEL.
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How can I choose the scale that fits me the most?​
Choosing the scale is one of the most exciting moments in a player’s life: take your time and check all the videos in the Sound Models section above, possibly with your headphones. If you wish, you more than welcome to visit our workshop in order to try our sound models. Just write to us.
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what color is AN elaia HANDPAN?
It may change according to technical requirements. Consider our matt silver, bronze and dark blue.
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I want to play the handpan. How can I learn?
We recommend you log on to masterthehandpan.
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How do I take care of my handpan?
After every playing session you should use a microfiber cloth to remove any trace of grease.
Once a month we recommend you clean the instrument with alcohol and put protective oil on it, as Phoenix.
Avoid exposition to direct sunlight and store the instrument in a dry place. If you need to leave the handpan
in the case for more than 3 days we recommend you leave the zip open in order to avoid humidity.
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Do you retune handpans?
Yes we do! Contact us to know how it works.